Refund policy

Returns & Exchanges

The Short Version

We're a small, family-run shop, and every Summit & Sage tee is printed only after you order — we don't keep a stockroom full of extras sitting around waiting to be exchanged. That also means you'll never end up with a shirt that's been returned, tried on, or shipped back by someone else — yours is made fresh, just for you. It does mean our return process looks a little different than the big guys, but we promise it's still simple and fair.

  • Damaged, defective, or misprinted item? We'll replace it ASAP, no return needed.
  • Need a different size or color? We'll exchange it within 30 days of delivery — you just cover the cost of return shipping.
  • Changed your mind? Unfortunately we can't accept change-of-mind returns, since every shirt is made specifically for your order. If you're unsure about something, please reach out with any questions before ordering.

The Details

Defective, Damaged, or Misprinted Items

If something arrives wrong, we want to make it right. Email us at support@summitandsagetees.com within 30 days of delivery with your order number and a photo of the issue — a full shot of the garment laid flat, plus a close-up of the defect. Once we've taken a look and confirmed the issue, we'll get a replacement printed and shipped to you at no cost.

Size & Color Exchanges

Ordered the wrong size, or want a different colorway? We're happy to help, within 30 days of delivery. Here's how it works:

  • The item must be unworn, unwashed, and still have its tags and original packaging.
  • You'll cover the cost of return shipping, sent via any trackable shipping method.
  • Once your return is on its way, send us the tracking number so we can keep an eye out for it.
  • When we receive and inspect the item, we'll issue store credit for the full product value (shipping not included). Store credit never expires, so use it whenever you're ready.
  • Prefer a refund to your original payment method instead? That's available too — a 15% processing fee applies to refunds.

No Change-of-Mind Returns

Because each shirt is printed to order, we're not able to accept returns simply because you've changed your mind. We know that's different from shopping at a big-box retailer, but it's what lets us keep our prices fair and our footprint small. Take a peek at our size chart before you order — and if you're ever unsure, just ask us!

Order Cancellations

Need to cancel? Email us within 12 hours of placing your order and we'll take care of it. After that, your shirt is already headed to print, so we won't be able to cancel or modify it.

Lost or Missing Orders

If your order hasn't shown up within 10 days of the estimated delivery date, let us know and we'll dig in to find out what happened.

How to Start a Return

Visit https://account.summitandsagetees.com